Noticeboard

COVID-19

Dear patients

We regret that we have to share this.

Unfortunately, over the last 2 months we have noticed increasing incidences of verbal aggression and disrespect towards staff, both on the phone and at the front door.

We appreciate how difficult life is at the moment and understand the frustration when the phone lines are so busy. We share this frustration.

However, our staff are working exceptionally hard to provide your healthcare needs under very difficult circumstances, which are set to worsen over winter with the 2nd COVID wave.

We are now enforcing a Zero Tolerance policy.
We will end phone calls for verbal aggression and call the police for aggression at the front door.
We endeavour to be kind and courteous to all patients, and we expect the same treatment in return.

We hope you understand that we need to protect our staff through these unprecedented times.
It is by working together as a practice with our patients that we will come through this testing period.

Training Practice

We are pleased to announce that we have been approved as a GP training practice. We will therefore be welcoming GP Registrars into our Practice from the 3rd February 2016.

Dr Gillgrass is the practice trainer.

GP Registrars are fully qualified doctors who are continuing their training in practice.

 

 

Which service, when?

Inappropriate A+E attendances for problems that are neither emergencies nor related to acute injuries from accidents, cause delay in assessment for those who have genuine need. NHS Sheffield is keen to help you choose the right service for your needs at the time, i.e "the right place at the right time". That might be, self-care, pharmacist advice, walk-in-centre, GP (including urgent access as at Crystal Peaks MC),or out of hours GP service. In order to facilitate that, there is some guidance available in our further information list. Please help by accessing the right service at the right time. This is especially important in the winter months when the health service is under additional pressure.Thank you

 

 

HGV/PCV Medicals- £99!

We have reduced our price for Heavy Goods Vehicle and Passenger Carrying Vehicle examinations. We believe there are advantages to having your registered medical practice carrying out these medicals as we have full access to your medical record, if there are any queries and we can rapidly arrange any further tests that may become necessary. Please contact reception to arrange an appointment.

 

Carers

Individuals, irrespective of age, who provide or supervise a substantial amount of care on a regular basis of a child, relative, partner or neighbour who is unable to manage on their own due to illness, disability, frailty, mental distress or impairment is classed as a carer.

A carer can be a child looking after an older person or parent, or an older person looking after a disabled partner. The definition can be quite wide-ranging.

We are interested in identifying carers, especially those people who may be caring without help or support. We know that carers are often “hidden”, looking after a family member or helping a friend or neighbour with day-to-day tasks and may not see themselves as a carer.

Caring for someone is an important and valuable role in the community, which is often a 24-hour job that can be very demanding and isolating. Carers should receive appropriate support by way of access to accurate information on a range of topics such as entitlement to benefits and respite care, as well as a listening ear when things get too much.

As a carer, you are also entitled to have your needs assessed by Adult Care Services. A carer’s assessment is a chance to talk about your needs as a carer and the possible ways help could be given. It also looks at the needs of the person you care for. There is no charge for an assessment.

If you are a carer, please inform our reception team and ask for a carers’ identification and referral form, completing this will let us know about your caring responsibilities. Alternatively, please select the link below for you to print and complete the form ready to drop off at the surgery:

Carers Identification and Referral Form

Please also see below links you may find useful if you are a carer:

(Please also see our webpage on older adults which you may find useful if caring for an older adult)

Carers Direct Helpline

03001231053

 

Carers Trust

02074207788

www.carers.org

 

Red Cross Home Care Services

03448711111

www.redcross.org.uk/What-we-do/Health-and-social-care/Independent-living/Support-at-home

 

Sheffield City Council Respite Care Home

https://www.sheffield.gov.uk/home/social-care/cost-of-care



 
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