Crystal Peaks Medical Centre
At Crystal Peaks Medical Centre we take pride in delivering high quality care and run clinics for chronic disease management and offer a wide variety of other medical services such as antenatal and postnatal care, minor surgery including joint injections, childhood vaccinations, contraceptive implants and coil fitting.
We have allied professionals working on site delivering counselling and cognitive behavioural therapy (IAPT workers), as well as physiotherapists and our midwife.
This website will help you make the most of our services, which include booking appointments and prescriptions on-line. You will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and we welcome constructive feedback.
Care Quality Commission (CQC)
In April 2014 all primary care providers registered with Care Quality Commission (CQC). This means that GP practices and other primary providers such as Walk-In-Centres are regulated to ensure that all health and adult social care services meet essential standards of quality, this includes protecting their safety and to respect their dignity and rights wherever care is provided.
The practice will from time to time be visited by members of the CQC to inspect the surgery and its services. Inspectors will speak to staff to ensure they are aware of CQC and have an understanding of what is needed. Inspectors may also speak to patients to get their point of view about the practice and the services we offer. In addition inspectors may ask for consent to sit in on a consultation either with a doctor or a nurse.
To download copies of their booklet please go to www.cqc.org.uk
Following our recent CQC visit on 13 April 2016, please follow the below link for our full practice report.
Friends and Family Test
As of 1st December 2014 all GP Practices will be asking patients to complete the Friends and Family test questions that will be monitored by NHS England on a monthly basis.
This means during your visit to the surgery, you will be asked to complete the questionnaire and provide any feedback on the practice/ consultation/ care you have received. For example, one question asked is:
'How likely are you to recommend our GP Practice to friends and family if they need similar care or treatment?'
Your feedback is anonymous and will be valuable to the Practice; it will give us information on what our patients think we do best and will also give us information on areas where we need to improve.
The Friends and Family Test has already been used in hospitals across the country and has proved a useful tool in obtaining patient experiences.
For more information, please visit:
Completing the Friends and Family Test
If you would like to complete the Friends and Family Test, you can find the questionnaires located on the front reception reception desk, alternatively you can click on the 'Have your say' link 'Friends and Family Test' to complete electronically.
Sharing Your Records: Your Personal Information
The Health and Social Care Information Centre (HSCIC) is the national NHS organisation with a legal responsibility to collect data as people make use of the NHS and social care services.
The data is used locally and nationally to help with planning, managing your care, supporting research into new treatments, identifying trends and issues and so forth, and is used to try and make services better for all.
Your right to opt-out
You can choose not to have anything that could identify you shared beyond your GP practice.
You can also choose for the HSCIC not to share information it collects from all health providers any further.
Please ask at reception for an opt-out form if you do not wish to share your personal confidential information for purposes other than your own care and treatment.
(Site updated 08/12/2016)