Urgent Access Clinics in the mornings at Crystal Peaks MC
We are always looking for ways to improve access and have tried a number of initiatives over the past few years. Having attended a regional workshop on Access, we were encouraged by the experiences of practices that moved from a system of a mix of “book on the day” and “book in advance” (as we have presently), to having an element of “open access”, or “drop in” surgeries.
Changes to ‘Urgent Access’
As of Wednesday 17th April 2013 to obtain an Urgent Access appointment, please ring reception between 8-10am, if you deem that your problem is urgent. You will be given an allotted time to attend. The Dr will endeavour to see you as close to this allotted time as possible. Once all the urgent access appointments are taken, you will be advised to either ring at 2pm for cancellations or may attend the Walk In Centre
Appointments from 08:30 to 10:10 will be “book in advance”
From 10:20 to 11:50 will be “urgent access”
Continue to be a mixture of “book in advance” and “book on day”, although the number of book on day will be less than currently.
Rules for Urgent Access
- Patients must ring reception between 8am - 10am, if you deem your problem is urgent. You will be given an allotted time to attend.
- Patients cannot choose which Dr they wish to see, but can request male/female (if available) for examinations of an intimate nature
- Please be respectful to others and do not bring a “list” of problems to these consultations, as they are not intended for dealing with a long-standing or complex problem, which is better dealt with through a “book in advance” appointment. You may be asked to book an advance appointment if the problem is not urgent and needs more time. Remember you may ask to book a double “book in advance” appointment if you have several problems you wish to discuss. This will allow the Dr to do their best to help you without inconveniencing others by making them wait longer.