Friends and Family Test
As of 1st December 2014 all GP Practices will be asking patients to complete the Friends and Family test questions that will be monitored by NHS England on a monthly basis.
This means during your visit to the surgery, you will be asked to complete the questionnaire and provide any feedback on the practice/ consultation/ care you have received. For example, one question asked is:
'We would like you to think about your recent experiences of our service. How likely are you to recommend our GP Practice to friends and family if they need similar care or treatment?'
Your feedback is anonymous and will be valuable to the Practice; it will give us information on what our patients think we do best and will also give us information on areas where we need to improve.
The Friends and Family Test has already been used in hospitals across the country and has proved a useful tool in obtaining patient experiences.
For more information, please visit:
Completing the Friends and Family Test
If you would like to complete the Friends and Family Test, you can find the questionnaires located on the front reception desk, and in the waiting area. Alternatively you can click on the 'Have your say' link 'Friends and Family Test' to complete electronically.
Thank you to all of those who have provided feedback. Please see the Friends and Family Results tab for feedback.
The below comment we received from one person's anonymous feedback:
I had to call in as urgent appointment for my sons hay fever medication as it was a five week waiting list. My son needed to be seen earlier than 5 weeks but it wasn’t urgent but, I told that was my only option. It seems ludicrous that it takes 5 weeks for a booked appointment. When we arrived, we waited 45 minutes and my sons appointment lasted 2 minutes. It felt like we were wasting the doctors time for something like hay fever medication. Surely it would be better to see a nurse and call back in to pick up the prescribed medication similar to how it works when I need a repeat contraceptive pill prescription.
- Anonymous on 04/06/2018
We apologise for the delay of 45 minutes to see the GP. Unfortunately at times our GP's do not run to exact time due to demands and emergencies that arise on the day however we appreciate the 45 minute waiting time is not acceptable. Following the recent GP Patient Survey published on www.nhs.uk
, it was also identified that patients had to wait longer than 15 minutes to see the GP following their appointment time. We have therefore added further "catch-up" slots and extended morning surgeries to help to improve and reduce the waiting time for our patients.
We also offer a service whereby if you run out of medication, as highlighted above, that you need but do not feel it warrants a GP appointment, the request can be left with the receptionist who will speak to the GP and if a prescription can be done, the GP will prescribe. If the GP feels like you need to be seen they will then relay this back to you via reception.
The 5 week waiting time for a pre-bookable appointment is for chronic condition management and review appointments. We run urgent access every morning, offer book on the day slots in the afternoon, open 1 Saturday per month, early morning from 7.30am on Tuesday's and Friday's and late night on a Wednesday. We also, as we have for a long time, remained open at full capacity on a Thursday afternoon. We now also have use of appointments at our Satellite Unit in Woodhouse that is open 7 days a week until 10pm.