Our Patient Participation Group, Crystal Peaks PPG, is encouraging patients to give their views about how the practice is doing. We hold ad-hoc face-to-face meetings with patients about changes to the practice and any items the patients feel they would like to discuss.
Are you interested in leaving your email contact details? If so, please fill in the form attached and drop off at reception. Your email will be used to invite you to come in to any upcoming meeting. These meetings are held on alternate afternoon and evenings to accommodate all of our patients. Alternatively you can collect a form from reception.
If you do not have access to email, please contact reception who will add your name to our PPG list and we will contact via telephone.
Your contact details will only be used for this purpose and will be kept safely.
PPG Sign Up Form
Feedback so Far
Following a patient survey carried out on access in April 2016, there were several comments that were highlighted:
- 'Telephone lined congested, cannot get through'
- 'Waiting times to see GP too long (approx. 4-5 week depending on GP requesting to see)'
- 'Appointment system'
We have taken the feedback from our patients on board and have implemented changes that should help solve or improve these problems including a new telephone line system that allows patients to select the appropriate service they require for example appointment booking, prescription query line, blood results and insurance reports. This enables patients to have direct access to the individual they require.
Waiting times to see a GP tends to be a national problem across the county. As of February 2016 we became a training practice which in turn offers additional doctor appointments together with employing a salaried GP in January 2017. We have more recently gone live with Care Navigation.
Care Navigation allows trained receptionists to signpost patients to the most appropriate service as in some cases seeing a GP isn't always the best point of call. Services include community support workers, PEARS, physiotherapists, pharmacists etc.
The practice currently offers both book on the day and pre-bookable appointments and feel that due to different patient's demands/needs our appointment system is helping aid both types of appointments and this throughout all audits this has been a recurring trend.
We will be carrying out a further in-house Patient Survey on access following the GP Patient Survey response to capture a true reflection on our patients views. This will be carried out in May 2018.
Next PPG Meeting: TBC