Comments & Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager and she will deal with your concerns appropriately. Alternatively, please complete the 'Feedback and Complaints Form' by following the link below and drop off at the surgery. Further written information is available on the complaints procedure from reception or please see the below link.
Feedback and Complaints Form
Complaint Leaflet for Patients
We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
- Getting it right
- Being customer focused
- Being open and accountable
- Acting fairly and proportionately
- Putting things right
- Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Write: Parliamentary and Health Service Ombudsman, Citygate, Mosley Street, Manchester, M2 3HQ
Useful leaflet for patients: Patient Leaflet
Sheffield Advocacy Hub
As of the 3rd April 2017, the Sheffield Advocacy Hub is available for all children, young people and adults who reside in Sheffield and who wish to make a complaint through the NHS complaints procedure. NHS Complaints Advocacy is a Statutory service and everyone has the right to access an Advocate.
The additional support of an allocated advocate may be used by anyone who does not feel able to make a complaint on their own, or who is already in the process of making a complaint but does not feel they are being heard.
You can contact the advocacy hub:
By post: Sheffield Advocacy Hub, Michael Carlisle Centre, 75 Osborne Road, Sheffield, S11 9BF
By telephone: 0800 035 0396
By email: firstname.lastname@example.org
Further information can be found by following the below link: