Noticeboard

Which service, when?

Inappropriate A+E attendances for problems that are neither emergencies nor related to acute injuries from accidents, cause delay in assessment for those who have genuine need. NHS Sheffield is keen to help you choose the right service for your needs at the time, i.e "the right place at the right time". That might be, self-care, pharmacist advice, walk-in-centre, GP (including urgent access as at Crystal Peaks MC),or out of hours GP service. In order to facilitate that, there is some guidance available in our further information list. Please help by accessing the right service at the right time. This is especially important in the winter months when the health service is under additional pressure. Thank you

HGV/PCV Medicals- £110!

We have reduced our price for Heavy Goods Vehicle and Passenger Carrying Vehicle examinations. We believe there are advantages to having your registered medical practice carrying out these medicals as we have full access to your medical record, if there are any queries and we can rapidly arrange any further tests that may become necessary. Please contact reception to arrange an appointment.

Practice Email

Please be aware that our email address is not for clinical enquiries, and any such emails will be returned to sender.

Comments & Complaints

Most complaints can be resolved at a local level. Please speak to a member of staff if you have a complaint; our staff are trained to handle complaints.  Alternatively, ask to speak to the complaint’s manager, Michelle Smith, Practice Manager or Hannah Challenger, Assistant Practice Manager, but note this may need to be a booked appointment.

If for any reason you do not want to speak to a member of our staff, then you can request that the Integrated Care Board (ICB) investigates your complaint. They will contact us on your behalf:

NHS South Yorkshire ICB

197 Eyre Street

Sheffield 

S1 3FG 

Tel: 0114 305 1000

Email:syicb-sheffield.icbsubjectaccessrequests@nhs.net.

 

A complaint can be made verbally or in writing.  A complaints form is available from reception. Additionally, you can complain via email to SHECCG.CrystalPeaks@nhs.net

Please click on the link below to access the Patient Information Leaflet:

Complaints Leaflet

Advocacy support

POhWER support centre can be contacted via 0300 456 2370

Advocacy People gives advocacy support on 0330 440 9000

Age UK on 0800 055 6112

Local Council can give advice on local advocacy services Other advocates and links can be found on this PHSO webpage

If you are dissatisfied with the outcome of your complaint from either Sheffield ICB or this organisation, then you can escalate your complaint to:

Parliamentary Health Service Ombudsman (PHSO) at either

Milbank Tower

Milbank

LONDON

SW1P 4QP

Or

Citygate, Mosley Street

MANCHESTER

M2 3HQ

Tel: 0345 015 4033

www.ombudsman.org.uk

 

 
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