Patient Participation Group

Noticeboard

Norovirus Outbreak

There is diarrhoea and vomiting circulating in the community therefore to avoid further spread patients with these symptoms are advised not go into the surgery. If you have symptoms of diarrhoea and vomiting please call the surgery or 111 for telephone advice.

https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/322947/Stop_norovirus_spreading_this_winter_leaflet.pdf

Training Practice

We are pleased to announce that we have been approved as a GP training practice. We will therefore be welcoming GP Registrars into our Practice from the 3rd February 2016.

Dr Gillgrass is the practice trainer.

GP Registrars are fully qualified doctors who are continuing their training in practice.

We will be welcoming GP Registrar Dr Beales in June 2019.

Which service, when?

Inappropriate A+E attendances for problems that are neither emergencies nor related to acute injuries from accidents, cause delay in assessment for those who have genuine need. NHS Sheffield is keen to help you choose the right service for your needs at the time, i.e "the right place at the right time". That might be, self-care, pharmacist advice, walk-in-centre, GP (including urgent access as at Crystal Peaks MC),or out of hours GP service. In order to facilitate that, there is some guidance available in our further information list. Please help by accessing the right service at the right time. This is especially important in the winter months when the health service is under additional pressure.Thank you

HGV/PCV Medicals- £99!

We have reduced our price for Heavy Goods Vehicle and Passenger Carrying Vehicle examinations. We believe there are advantages to having your registered medical practice carrying out these medicals as we have full access to your medical record, if there are any queries and we can rapidly arrange any further tests that may become necessary. Please contact reception to arrange an appointment.

Practice Closure

The practice will be closed in the afternoon on the following dates due to staff training, if you require a doctor in an emergency please call 111 or visit the Walk-in-Centre on Broad Lane:

Wednesday 5th February 2020

Wednesday 11th March 2020

Comments & Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager and she will deal with your concerns appropriately. Alternatively, please complete the 'Feedback and Complaints Form' by following the link below and drop off at the surgery. Further written information is available on the complaints procedure from reception or please see the below link.

Feedback and Complaints Form

Complaint Leaflet for Patients

We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

Getting it right
Being customer focused
Being open and accountable
Acting fairly and proportionately
Putting things right
Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Parliamentary and Health Service Ombudsman, Citygate, Mosley Street, Manchester, M2 3HQ

Website: www.ombudsman.org.uk

Useful leaflet for patients: Patient Leaflet

Sheffield Advocacy Hub

As of the 3rd April 2017, the Sheffield Advocacy Hub is available for all children, young people and adults who reside in Sheffield and who wish to make a complaint through the NHS complaints procedure. NHS Complaints Advocacy is a Statutory service and everyone has the right to access an Advocate.

The additional support of an allocated advocate may be used by anyone who does not feel able to make a complaint on their own, or who is already in the process of making a complaint but does not feel they are being heard.

You can contact the advocacy hub:

By post: Sheffield Advocacy Hub, Michael Carlisle Centre, 75 Osborne Road, Sheffield, S11 9BF

By telephone: 0800 035 0396

By email: referrals@sheffieldadvocacyhub.org

Website: https://sheffieldadvocacyhub.org.uk/

Further information can be found by following the below link:

NHS England