Dear patients

We regret that we have to share this.

Unfortunately, over the last 2 months we have noticed increasing incidences of verbal aggression and disrespect towards staff, both on the phone and at the front door.

We appreciate how difficult life is at the moment and understand the frustration when the phone lines are so busy. We share this frustration.

However, our staff are working exceptionally hard to provide your healthcare needs under very difficult circumstances.

We are now enforcing a Zero Tolerance policy.
We will end phone calls for verbal aggression and call the police for aggression at the front door.
We endeavour to be kind and courteous to all patients, and we expect the same treatment in return.

We hope you understand that we need to protect our staff through these unprecedented times.
It is by working together as a practice with our patients that we will come through this testing period. 

Which service, when?

Inappropriate A+E attendances for problems that are neither emergencies nor related to acute injuries from accidents, cause delay in assessment for those who have genuine need. NHS Sheffield is keen to help you choose the right service for your needs at the time, i.e "the right place at the right time". That might be, self-care, pharmacist advice, walk-in-centre, GP (including urgent access as at Crystal Peaks MC),or out of hours GP service. In order to facilitate that, there is some guidance available in our further information list. Please help by accessing the right service at the right time. This is especially important in the winter months when the health service is under additional pressure. Thank you



HGV/PCV Medicals- £110!

We have reduced our price for Heavy Goods Vehicle and Passenger Carrying Vehicle examinations. We believe there are advantages to having your registered medical practice carrying out these medicals as we have full access to your medical record, if there are any queries and we can rapidly arrange any further tests that may become necessary. Please contact reception to arrange an appointment.

Practice Email

Please be aware that our email address is not for clinical enquiries, and any such emails will be returned to sender.

Repeat prescriptions can be ordered in 6 ways

red_pills_bottle1.  Drop off your 'Repeat' (the right-hand side of the prescription print-out, on white paper), either at reception, in the repeats box in the foyer. If we are closed, you can post it through the letterbox at the bottom of the main doors. If doing the latter we recommend you place your repeat in an envelope for confidentiality reasons.

2.  On-line, via Systmone (see links on how to), or if already registered- click here.

3.  By the royal mail to: Crystal Peaks Medical Centre, 15 Peaks Mount, Sheffield S20 7HZ

4.  By using the 'Keep Repeat' system available through local pharmacies. This involves phoning the chemist of your choice to request your items.

5. Using "Repeat Dispensing". This isn't suitable for all patients, but for those on stable medication, 6 prescriptions of 2 months each can be pre-issued and sent to the pharmacist, hence you no longer need to re-order. The chemist will have the prescription ready usually within a working day of you calling them. Not all chemists are participating in this programme. Ask your Dr if you are interested to see if you are suitable.

6. For patients with communication difficulties only, we accept requests by email to: 

The practice is participating in the e-prescriptions programme that is being implemented by the government. It is hoped this will make ordering repeats easier and more 'paper-light'.

Prescriptions are generally available within 48 working hours

Prescription collection points

Most people collect their prescription from the surgery. However, did you know that you can nominate a local pharmacy from where you would like to pick up your prescription?

These chemists are willing to pick up an ordered prescription and have it made up ready for the patient to collect directly from the pharmacy. Please let reception know if you would like your nominated chemist to do this- e.g. by writing this on the bottom of your next 'Repeat'. Unless we hear otherwise from you, we will always send your repeat to that chemist for collection. You will also have to contact the chemist directly to request this service as they are unable to do so without your authorisation.

Requesting non-repeat items

Sometimes you may wish to request a medicine which is no longer or has never been on your 'Repeat'. You may request this item(s), and where it is clinically appropriate, we will issue a prescription for you. However for clinical reasons, this may be refused and you will be asked to come in to discuss this with a Dr.

Holidays and living abroad

In most cases, we issue 2-monthly prescriptions. However if you are likely to run out of medication whilst on holiday, please order more in advance but write the reason for doing so on the Repeat, otherwise the request may be refused. Increasingly some of us are living overseas for part of the year. Please note that it is NHS policy that a maximum of 3 months of medicines can be prescribed in advance

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