On-line services
You are able to book appointments with a GP or Practice Nurse, or order your repeat medication, on-line, through SystmOne. Most recently we have enabled access to your detailed coded medical record. As of the 1st February you will be able to be granted prospective access to your full clinical record. If you would like full record access to historical data you will need to request this in writing.
First, you must register for this service. You need to come to reception, with a means of identification such as photo driving license, passport or, if you have neither of these, a birth certificate and to fill in our application form which is available upon request at reception. Alternatively, please complete the application form below by following the link and drop off at reception with a form of ID.
Online Services Proxy Access Application Form
Please be aware that all children aged 11 and over will have to have a competency assessment before we enable access to a parent/ carer. At the age of 11 a child’s online profile will automatically be disabled until this competency assessment has been carried out and every year thereafter this is to be reviewed.
Please note that for children 15 years and over, they require to enroll for this service themselves, for confidentiality reasons.
For more information on the service, please see reception or contact the surgery.
NB: Your password for your online profile will have to be at least 8 characters long and alphanumeric (ie contain a mixture of at least one letter and one number).
NHS App
The NHSApp has now also gone live, using the app you can:
- Use the online symptom checker
- 111 online
- Book/ cancel appointments
- Order repeat prescriptions
- View your health record
- Set organ donation and national data opt out preferences
- View prospective record
Patients not already registered for online services are required to upload a driving licence or a passport. Existing users of online services can use the linkage key (otherwise known as passphrase or account ID) information provided upon registering for online services at the practice.
For more information on the NHS App, please visit the below:
https://www.nhs.uk/apps-library/nhs-app/
Full Record Access – 1st February 2023
The NHS wants to give people better ways to see their personal health information online. We know that many people would like easier access their health records, including test results and consultation details.
You are now able to access the information within your health record automatically. If you are over 16 and have an online account, such as through the NHS App, NHS website, or another online primary care service, you will now be able to see all future notes and health records from your doctor (GP). Some people can already access this feature, this won’t change for you.
This means that you will be able to see notes from your appointments, as well as test results and any letters that are saved on your records. This only applies to records from your doctor (GP), not from hospitals or other specialists. You will only be able to see information from 1st November 2022. For most people, access will be automatic, and you won’t need to do anything.
Your clinician (eg GP or PA) may talk to you to discuss test results before you are able to see some of your information on the app. Your clinician may also talk to you before your full records access is given to make sure that having access is of benefit to you. There may be some sensitive information on your record, which in certain circumstances may have the potential to cause detriment to your health and wellbeing so you should talk to your clinician if you have any concerns. This could be for example if you are fearful of an abuser forcing you to disclose access to your record.
These changes only apply to people with online accounts. If you do not want an online account, you can still access your health records by requesting this information through reception, by a Subject Access Request (SAR). The changes also only apply to personal information about you. If you are a carer and would like to see information about someone you care for, speak to reception staff.
The NHS App, website and other online services are all very secure, so no one is able to access your information except you. You’ll need to make sure you protect your login details. Don’t share your password with anyone as they will then have access to your personal information.
If you do not want to see your health record, or if you would like more information about these changes, please speak to your clinician or reception staff.
