Contact the practice
Crystal Peaks Medical Centre
15 Peaks Mount
Sheffield
S20 7HZ
Telephone: 0114 2510040
Out of Hours: 111
Opening Times
| Monday | 8:00am to 6:30pm Extended access hub 18:30 - 21:30 |
| Tuesday | 8:00am to 6:30pm |
| Wednesday | 8:00am to 6:30pm Extended access hub 18:30 - 21:30 |
| Thursday | 8:00am to 6:30pm |
| Friday | 8:00am to 6:30pm Extended access hub 18:30 - 21:30 |
| Saturday | 9:00am to 12:00pm Extended access hub on a Saturday morning for Townships 1 Practices |
| Sunday | Closed |
If you need help when we are closed
In the case of urgent need when the practice is closed you can call 111 to speak to an advisor. Your needs will be assessed and advice offered or arrangements made for you to see a doctor. You can also visit the Walk-in-Centre on Broad Lane.
Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.
Call 999 only in an emergency. Chest pains and / or shortness of breath constitute an emergency.
Please note the practices closes one afternoon per month for training purposes.
How to make a complaint
Most complaints can be resolved at a local level. Please speak to a member of staff if you have a complaint; our staff are trained to handle complaints. Alternatively, ask to speak to the complaint’s manager, Michelle Smith, Practice Manager or Hannah Challenger, Assistant Practice Manager, but note this may need to be a booked appointment.
If for any reason you do not want to speak to a member of our staff, then you can request that the Integrated Care Board (ICB) investigates your complaint. They will contact us on your behalf:
NHS South Yorkshire ICB, 197 Eyre Street, Sheffield, S1 3FG
Tel: 0114 305 1000 Email: syicb-sheffield.icbsubjectaccessrequests@nhs.net
A complaint can be made verbally or in writing. A complaints form is available from reception. Additionally, you can complain via email to syicb-sheffield.crystalpeaks@nhs.net
Please click on the link below to access the Patient Information Leaflet:
Complaints Leaflet for Patients
Advocacy support
POhWER support centre can be contacted via 0300 456 2370
Advocacy People gives advocacy support on 0330 440 9000
Age UK on 0800 055 6112
Local Council can give advice on local advocacy services Other advocates and links can be found on this PHSO webpage
If you are dissatisfied with the outcome of your complaint from either Sheffield ICB or this organisation, then you can escalate your complaint to:
Parliamentary Health Service Ombudsman (PHSO) at either
Milbank Tower, Milbank, London, SW1P 4QP
Or
Citygate, Mosley Street, Manchester, M2 3HQ
Tel: 0345 015 4033 www.ombudsman.org.uk
